You can clearly communicate the total costs in the online shop. You offer your customers from EU countries a perfect shopping experience – from the order to the delivery. There is no charge at the front door and the item is delivered even if no one is at home, for example by letterbox delivery. The purchasing hurdles fall, order cancellations are minimised and your EU customers are happy to buy again. Exception: in a few EU countries, the recipient may still have to pay a customs clearance fee.